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Privacy Policy

New Hope Wellness Advisors DBA New Hope Aesthetics

Effective Date: 4-1-2026

1. Introduction

New Hope Wellness Advisors DBA New Hope Aesthetics (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit NewHopeAesthetics.com, engage with our services, or participate in our communication programs, including SMS and email.

2. Information We Collect

a. Personal Information

We may collect the following personal information when you interact with us:

  • Full name
  • Email address
  • Phone number (including mobile numbers for SMS communications)
  • Mailing address (if provided)
  • Appointment details and service preferences
  • Any information submitted through forms, bookings, consultations, or communications

b. Non-Personal Information

We may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on site
  • Website usage and analytics data

3. How We Use Your Information

We use collected information for legitimate business purposes, including:

  • Providing, managing, and improving our services
  • Scheduling and confirming appointments
  • Responding to inquiries and customer service requests
  • Sending transactional messages (appointment reminders, updates, receipts)
  • Sending marketing communications (only with your consent)
  • Personalizing user experience
  • Monitoring and analyzing website performance
  • Complying with legal and regulatory requirements

4. SMS/Text Messaging Program (A2P 10DLC Compliance)

By providing your phone number and opting in, you consent to receive SMS/text messages from New Hope Aesthetics, which may include:

Types of Messages You May Receive

  • Appointment reminders and confirmations
  • Service updates and alerts
  • Promotional offers and marketing messages

Opt-In Methods

You may opt in by:

  • Submitting a website form
  • Checking a consent checkbox
  • Booking appointments
  • Providing verbal or written consent

Message Frequency

Message frequency may vary depending on your interaction with our services.

Fees Disclosure

Message and data rates may apply based on your mobile carrier plan.

Opt-Out Instructions

You may opt out at any time by replying:

  • STOP to unsubscribe
  • HELP for assistance

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share your information with:

  • Trusted service providers and vendors who assist in business operations (e.g., CRM systems, messaging platforms, payment processors)
  • Legal authorities if required by law

Carrier Compliance Statement

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

  • Enhance user experience
  • Analyze website traffic and behavior
  • Improve marketing performance
  • Personalize content and advertising

Tools we may use include:

  • Google Analytics
  • Facebook Pixel
  • Advertising and retargeting platforms

You can control or disable cookies through your browser settings.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information, including:

  • Secure servers and encrypted data transmission (SSL)
  • Restricted access to sensitive data
  • Use of reputable third-party platforms

While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure.

8. Your Privacy Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications at any time
  • Withdraw consent for SMS and email communications

To exercise your rights, please contact us using the details below.

9. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Fulfill legal and regulatory obligations
  • Resolve disputes
  • Enforce agreements

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or your data:

New Hope Aesthetics

14. Consent

By using our website, services, or opting into communications, you consent to the terms outlined in this Privacy Policy.